An AI agent on your WhatsApp, with a human in the loop
Your business WhatsApp answers the questions it already knows the answers to — hours, prices, availability, delivery areas — in the customer’s own language. Where your business suits it, the agent can take a full order. Anything that needs a decision goes to a person, with the whole thread attached.
The problem
The messages arrive whether or not somebody is free to read them
WhatsApp is where most customers actually talk to a business, and it is the channel least likely to have anyone watching it. Queries land at nine at night and on a Sunday. Half of them are the same five questions. The other half are the ones that are worth money, and they are the ones that get buried under the first half. Turning replies over to a bot solves the volume and creates a worse problem: a bot confidently promising something the business cannot deliver. The fix is not a bot that does everything — it is an agent that does the repetitive part well and knows precisely when to stop.
What it does
The parts that make it work
Each piece is there because something concrete goes wrong without it.
Answers from your business profile
Opening hours, price list, what is in stock, which areas you deliver to, where you are. The agent answers from what you have set up rather than from guesswork, and it replies in the language the customer wrote in.
Takes an order end to end
For business types where it fits — restaurants, retail counters, anything with a catalogue — the agent can walk a customer through the menu, confirm items and quantities, collect the delivery details and hand a complete, structured order to your team.
Escalates with the full thread
Discounts, complaints, unusual requests and anything the agent is not confident about go to a person. They get the whole conversation, what the customer is asking for, and the agent’s recommended reply — not a bare notification.
Guardrails you set
You decide what the agent may promise, what it must never quote, which hours it may reply in, and where it should stay quiet and simply notify you. It works inside those limits and tells you when it hits one.
A person can take over mid-conversation
Anyone on your team can step into a live thread. The agent stands down for that conversation and stays down until it is handed back, so the customer never gets two voices at once.
Every conversation is on the record
Threads, orders and handovers are stored against the customer, so the next person who picks it up starts with the history rather than with “sorry, could you repeat that?”.
Human in the loop
The agent answers. The person decides.
Routine questions get an instant reply. The moment the conversation turns into a decision — a discount, a complaint, anything unusual — it goes to a person with the whole thread and a suggested reply.
- Facts from your profile are answered straight away
- An order is captured in full before anyone is interrupted
- The discount request stops the agent, it does not guess
- Your colleague picks up mid-conversation, in their own name
Your business number
Example conversation
Customer
Salam, do you deliver to Gulshan? And what time do you close today?
AI agent
Walaikum salam. Yes, we deliver to Gulshan — usually within 45 minutes. We are open until 11:30pm tonight.
Customer
Good. Two chicken karahi, one naan, and can you do 20% off?
Order captured: 2 × chicken karahi, 1 × naan. Discount request — escalating to a person.
Ayesha · your team
Hi, this is Ayesha from the counter. I can do 10% on the karahi tonight. Shall I send it through?
How it works
From nothing set up to running
No long implementation. Each step is something you can finish in a sitting.
- 1
Connect your number
Pair your existing business WhatsApp number. Nothing changes for the customer — it is the same number they already message.
- 2
Fill in the business profile
Hours, locations, delivery areas, catalogue or menu, prices, the things you never want promised. This is what the agent answers from, so the more exact it is, the better it behaves.
- 3
Set the guardrails
Choose the topics the agent handles alone, the ones that always go to a person, and whether it may take orders. Set its tone and its quiet hours.
- 4
Watch it for a week
Every reply is visible. Read the threads, correct the answers that are not quite right, and tighten the escalation rules where you want a person involved sooner.
- 5
Let it carry the routine load
The repeated questions get answered instantly, at any hour. Your team spends its time on the conversations where a person actually changes the outcome.
In short
What you can rely on
- Replies in the customer’s language, from your own profile data
- Orders arrive structured, not as a wall of chat to re-read
- Escalation carries the full thread and a recommended reply
- You set what may be promised — and what may never be
- Any team member can take over a live conversation at any time
- Quiet hours: notify only, reply later
Questions
The things people ask before they start
Only to what you allow. The normal setup is that it handles routine questions on its own and routes everything else to a person. You can also run it in notify-only mode, where it drafts a reply and waits for someone to send it.
Also worth a look
The rest of the platform
These work off the same business profile and the same inbox, so they compound rather than stack up.
WhatsApp automation
Stop losing the messages that arrive after hours
Connect your number, set the guardrails, and let the routine questions answer themselves — with your team kept in the loop on everything that matters.